Chapter Contents

CHAPTER 4

Enhancing the Workday experience with AI.

The Workday user experience (UX) is designed to improve employee productivity and satisfaction by making it easier to access information and complete essential tasks. By integrating AI into the Workday experience, we’re simplifying work through intuitive, intelligent tools that help employees stay focused on what matters most.

CHAPTER 4

Enhancing the Workday experience with AI.

This chapter explores how Workday is evolving the user experience with AI, automation, and interoperability. We’ll cover the following key capabilities:

Workday Assistant enables users to find answers and complete tasks using natural language, reducing the need for manual navigation. This conversational AI streamlines interactions across Workday, making it faster and easier to get things done.

Workday Guidance proactively delivers in-the-moment recommendations and insights based on context and user behavior, helping employees and managers take the right actions at the right time.

Workday Everywhere integrates Workday into the natural flow of work by bringing key tasks and insights directly into Microsoft Teams and Slack. This allows employees to stay productive without switching between applications.

Workday Mobile ensures a seamless and optimized experience on mobile devices, making it easy for employees to complete tasks, access insights, and stay connected wherever they are.

Workday Hubs provide role-based, customizable experiences that consolidate key workflows and insights in one place, reducing friction and improving efficiency.

The Workday Unified Experience connects third-party applications into a cohesive, secure, and intuitive interface—reducing context switching and making Workday the primary experience layer for enterprise workflows.

Throughout this chapter, you’ll see how the Workday user experience is evolving to deliver a smarter, more seamless, and more personalized way to work.

Workday Assistant: Enhancing productivity and collaboration with AI assistance.

Workday Assistant has evolved far beyond its origins as a chatbot. Today, it leverages AI to help employees and managers quickly find information, complete tasks, and navigate Workday with ease. By understanding the context of a user’s request, Workday Assistant can surface the right insights, guide users through processes, and reduce friction in everyday workflows.

Workday Assistant is the primary way users engage with AI within Workday. Whether accessing it in the browser, mobile app, or through Workday Everywhere in Microsoft Teams and Slack, employees can use natural language to ask for assistance, access reports, update records, and take action in the flow of work.

With AI-driven search, task recommendations, and automation, Workday Assistant makes work more intuitive and efficient at scale. It continuously learns from user interactions, ensuring that employees and managers get relevant and personalized support—whether they’re checking team availability, requesting time off, or approving expenses.

Now we have one search bar for everything. Before, we had to look across SAP, Workforce, Taleo, Qualtrics, and Klick.

Graybar Electric Company, Inc.

Overview of natural language search capabilities.

Workday Assistant transforms how employees interact with Workday, making it easier to find information, complete tasks, and get the right answers—without navigating complex menus. Using AI-driven natural language processing (NLP), it allows users to ask a question and receive instant, relevant responses based on their role and context.

Search, navigate, and act with ease. Employees can quickly retrieve reports, check budgets, approve requests, and complete routine HR and finance tasks—all with simple, intuitive queries.
Reduce complexity and cognitive load. Instead of remembering system terminology, employees can use everyday language, eliminating friction in workflows.
AI that learns and adapts. Workday Assistant continuously refines its responses based on user behavior, ensuring relevance and accuracy at scale.

Benefits of Workday Assistant contextual awareness.

Constantly switching between applications drains productivity. Workday Assistant integrates directly into Microsoft Teams and Slack through Workday Everywhere, ensuring employees can:

Access Workday insights and complete tasks without leaving their collaboration tools
Receive proactive AI-driven recommendations based on their workflow
Reduce context switching, leading to greater efficiency

A UC Irvine study1 found it takes more than 23 minutes to regain full focus after an interruption. Workday Assistant helps eliminate these distractions by meeting employees where they work.

1 Mark, G., Gudith, D., and Klocke, U.; "The Cost of Uninterrupted Work: More Speed and Stress"; 2008.

It shouldn’t take a masterclass in HR-speak to get to stuff.

Target

Figure 4-1. Simplify complex tasks with contextual, AI-informed insights and assistance.

The number of AI-driven searches more than doubled in the first month—improving efficiency and allowing HR to focus on more strategic work.

Western Alliance Bank

Workday Assistant is the primary conversational entry point and experience embedded across Workday, through which users interact with AI agents. The AI agents powering Workday Assistant will enhance key products by making information and workflows more accessible.

Workday Human Capital Management (HCM): Employees and managers can complete HR tasks like requesting time off, viewing payslips, and updating personal information. Workday Assistant also answers common HR-related questions, reducing service desk requests.
Workday Financial Management: Workday Assistant helps managers track budgets, generate reports, and gain real-time financial insights. Instead of navigating multiple dashboards, they can simply ask, “How much budget do I have left this quarter?” and receive an instant response.
Workday Adaptive Planning: Workday Assistant enables leaders to interact with planning data through natural language, making it easier to analyze budgets, forecasts, and key performance indicators. Leaders can ask, “What are the key drivers of our sales forecast?” and receive AI-powered insights.

And organizations across industries are rapidly adopting Workday Assistant to streamline operations and enhance productivity.

Workday Guidance: Navigating complex tasks with custom guidance.

Workday Guidance improves productivity with digital adoption tools.

For executives and HR leaders, productivity is the top driver of tech spending. Organizations provide employees with many different productivity tools, but getting them to use them consistently can be challenging. Many employees also only occasionally need to complete complex, business-critical tasks. However, this irregular usage pattern can lead to unfamiliarity with the process steps, increasing the time it takes to complete them.

Workday Guidance provides the basis for digital adoption. It enables administrators to deliver step-by-step instructions for complex tasks. It directly addresses employee questions as needed in the context of their workflow and their organization’s rules, significantly reducing the number of HR tickets and calls. Workday Guidance is being used to guide people through the steps for more than 1,000 business processes. You can view the sample library here.

Workday Guidance provides proactive direction and step-by-step support.

Think of Workday Guidance as a GPS for navigating the Workday platform based on each organization’s rules and processes.

Contextual help recognizes and provides relevant guidance based on a user’s current task and where they are within Workday processes. For example, when someone submits an expense report, Workday Guidance can offer tips on categorizing expenses or attaching receipts according to geographically local rules and regulations.

Interactive walk-throughs guide people through complex processes by highlighting key steps and providing clear step-by-step instructions.

Personalized recommendations provide suggestions based on a person’s role, location, and past activities, such as providing relevant training courses or reminding a manager about upcoming performance reviews.

A comprehensive knowledge base enables employees to quickly access specific articles and FAQs to answer their questions.

Workday Guidance in action.

Workday Guidance can create custom, role-based, in-application help and guidance for your specific workforce, policies, and procedures. Employees and managers get a productivity boost for business processes and tasks from the routine to the unexpected. Customers use Workday Guidance to deliver field-level help in business processes/tasks encouraging user adoption and maximizing the value of their investment.

New employees can get step-by-step guidance for completing onboarding tasks such as setting up direct deposit and enrolling in benefits.
Managers can get guidance on providing constructive feedback when submitting their team’s performance reviews.
Employees can get help categorizing expenses and attaching receipts when submitting an expense report.
Finance teams can get guidance on generating financial reports or analyzing budget variances while working in the system.

I would recommend adopting Workday Guidance. If someone does not pick up this functionality, they are missing out pretty heavily. It goes well beyond just business processes, where help text can be easily missed, and expands into areas we could not previously build out instruction for.

Kohl’s

Figure 4-2. Workday Guidance walk-through tips and links to articles.

Workday Guidance goes beyond traditional support with step-by-step assistance.

Workday Guidance simplifies task completion by providing step-by-step assistance and field-level support. With contextual guidance and direct access to knowledge articles, employees can complete tasks faster, reducing the need for support tickets. Workday Guidance also integrates seamlessly with Workday Help, streamlining case creation and deflection for end users. If additional help is required, users can conveniently create a case directly from a QuickTip, saving valuable time.

Meeting people in the flow of work.

Workday Everywhere: Seamless integration into daily workflows.

Most organizations provide hundreds of applications for employees to complete their jobs efficiently. Some apps are used every few minutes, some once a quarter. How are people supposed to manage the plethora of interfaces, data formats, and naming conventions necessary to stay on task? Is it possible to make it easy to work within one application interface while accessing data and workflows from numerous others?

Workday is one of hundreds of applications that employees already use. We want to meet people in the natural flow of their work. So, we have partnered with some of the best and most commonly used collaboration applications, such as Microsoft Teams and Slack. We’re also expanding our integrations into Salesforce.

Workday Everywhere bridges data and UX to bring everyday Workday functionality into these applications. In Microsoft Teams and Slack, employees can submit time off requests, provide feedback and recognition to coworkers, and view payslips. They can even interact with Workday Assistant to ask questions, for example, about what required learning courses are due for completion—without leaving the Slack or Microsoft Teams interface.

With conversational experiences from Workday Assistant integrated within Microsoft Teams and Slack, people can leverage natural language to uncover accurate and personalized recommendations from Workday powered by AI, bolstering the employee experience across moments that matter. For example, someone could type, “Submit a time off request for tomorrow” into Slack or Microsoft Teams, and Workday Assistant would guide them through the process. Workday Everywhere understands how to tailor the experience to individual people’s roles, locations, languages, and preferences.

Figure 4-3. Workday for Slack home page provides easy access to quick actions and team calendar.

Workday Everywhere empowers employees and managers.

Workday Everywhere provides real-time notifications within connected applications, empowering employees with the up-to-date information they need to complete tasks on time. They can ask Workday Assistant to guide them through the steps and help them learn about company policies without leaving their favorite collaboration tool. Managers get instant access to their team’s time off schedules, key dates such as work anniversaries in the team, feedback received by their team members, learning enrollment requests, submitted expenses, and many other commonly accessed HR tasks and details without switching among applications. The improvements are noteworthy:

Notifications in Workday Everywhere have led to a 2x completion rate of manager approvals for various processes
Notifications improved time to approvals by 1.5x, saving almost a day on average

Figure 4-4. Workday for Microsoft Teams home page provides a snapshot of tasks awaiting your review, quick actions, and more.

Workday Everywhere delivers immediate value with no lengthy setups. It is an integration that Workday has built and maintains, so you can configure it quickly. It’s also already included in your HCM subscription, with no hidden or additional costs. Workday enterprise-grade security and privacy standards provide the same level of protection for data from connected applications.

Customer adoption of Workday Everywhere.

Workday Everywhere aligns seamlessly with Manulife’s employee experience technology strategy by integrating into Microsoft Teams, where our colleagues spend most of their collaboration time. We’re freeing up employees’ time for creative and strategic tasks.

Manulife Financial Corporation

Workday for Teams revolutionized our Workday user experience. It slashed time off approvals from taking two days to just half a day, all without requiring employees to log in to Workday—a game changer.

Frontiers

Future integrations with Microsoft 365 Copilot and Salesforce.

Integrating Workday HCM with Microsoft 365 Copilot and Salesforce will enable people to access Workday data directly within Microsoft 365 Copilot or Salesforce with AI assistance at their fingertips. This will help them find and complete tasks efficiently, reduce complexities, and automate workflows.

The upcoming Workday Agent in Microsoft 365 Copilot will bring even more automation and efficiency to everyday processes. Managers and employees will get snapshots of key events for the upcoming week and time-sensitive tasks. Before heading into a performance review check-in with a team member, a natural-language conversation with the Workday Agent in Microsoft 365 Copilot, while staying in Microsoft Teams, will provide managers with summarized insights into information from Workday, such as their team members’ goals, skills, completed learnings, and progress from one-on-one meeting notes—stored in Microsoft Word, for example—right at their fingertips.

Employees, customers, and financials are any business’s three most fundamental elements. Salesforce and Workday envision creating a unified data foundation by combining the most powerful datasets in business—HR, financial, and CRM data. By integrating our platforms and powerful AI capabilities, we aim to deliver exceptional employee experiences across Salesforce and Workday with relevant, conversational responses to employee queries.

For example, you can query across CRM and HR platforms to analyze how sales data relates to human resources. Imagine needing to know how to improve your team’s performance and how your team is set up to deliver against forecasted pipeline demand signals. Within Workday, you can ask the Workday Assistant about sales data from CRM. The Workday Assistant can quickly provide that information and make recommendations, helping you stay informed and make timely decisions. On the other hand, within Salesforce, you could interact with Agentforce to ask for tips on closing a deal.

Mobile: Empowering the deskless and on-the-go workforce.

Everyone uses mobile devices to work, communicate, and play. People expect the applications they use for work to be made for mobile so they can use an interface they’re familiar with and access quick action tasks. Today, office workers are doing more work than ever on the go, and the deskless workforce population will only grow with the further proliferation of mobile devices. All types of employees like and expect the convenience of mobile access to their HR and financial data. Employers must respect that requirement or face the attrition of their most valuable resource.

To support an increasingly distributed workforce, the Workday mobile application makes completing HR and financial tasks easy for employees with or without desktop web browsers and computer access. Unsurprisingly, mobile app usage is growing 50% faster than web usage for Workday services.

Overview of mobile capabilities.

With the Workday mobile app, employees can manage tasks, connect with experts on projects, access essential company announcements, and pursue career development opportunities—anytime, anywhere. For example:

Expense reporting accepts a picture of a receipt from a smartphone camera and automatically extracts the relevant information, such as the date, amount, and vendor

Time tracking lets employees clock in and out with a single tap and has the added benefit of geofencing capabilities

Benefits enrollment makes it easy for employees to choose, change, and enroll in their benefits from any of their devices

Employees can access learning courses on the go, allowing them to learn at their own pace and convenience

Update skills and access internal job opportunities, give feedback to others, and complete performance reviews

Figure 4-5. Employees can manage payment elections while on the go with the Workday mobile app.

Figure 4-6. Employees get easy access to common tasks like check-in and check-out and can view company announcements on the go with the Workday mobile app.

Key features for people on the go.

The Workday mobile app has over 8.8 million monthly active users and is growing 1.8x faster than desktop (five-year average). Most users are deskless workers in the retail, hospitality, healthcare, and manufacturing industries, but desk workers on the go are looking to mobile to be productive wherever they are, too. For these employees, the app is more than just a tool—it’s a primary or essential gateway to getting work done. Therefore, it’s critical that the experience be seamless, intuitive, and efficient.

Because connectivity can be an issue for mobile workers, the Workday mobile app provides offline access to key features and data so employees can complete key tasks, such as clocking in and out, without connectivity.

Mobile-dependent employees can rely on secure access to the apps they use the most in their daily workflows, right from their personal smartphone or tablet, allowing them to:

Access time tracking and attendance
Schedule shifts
Manage tasks
Approve requests and transactions
Onboard new hires
View and manage personal information
Access payslips
Complete performance reviews
View coworkers’ profiles
Capture receipts, enter expenses, and approve expense reports
Create purchasing requisitions, track orders, track spending, and approve budgets

Workday continuously enhances the usability of our mobile app by improving performance and responsiveness, simplifying navigation and search with AI assistance, adding accessibility features, and providing a customizable home screen. For example:

Push notifications, offline access, and quick actions for managers make the mobile app a pleasure to use daily
Biometric login ensures quick and secure access for all workers

Viewing real-time payslip information is now 30% faster on the Workday mobile app. Workday uses WebView technology to unlock mobile features faster alongside our bespoke experiences. By rapidly expanding our mobile capabilities, we’re delivering more features in a shorter time frame while maintaining an excellent quality of experience.

Our roadmap for mobile includes developing bespoke experiences for key tasks and using WebView experiences to bring more tasks to mobile. In addition, we tap OS capabilities to ensure our app is using the most up-to-date technology.

AI enhancements on mobile.

Mobile is leveraging the power of AI to create a top-tier, intuitive experience tailored to the needs of today’s mobile-dependent workforce. By using AI to personalize content recommendations, proactively surface relevant information, and automate routine tasks, Workday empowers users to be more productive.

Our AI enhancements focus on deskless workers and allow effortless navigation and task completion, enabling employees to focus on their core duties. Our AI capabilities roadmap includes improved search so employees can instantly find what they need with our redesigned mobile search experience. We’ve redesigned the interface with a new look and intuitive information architecture, making navigating and finding what you’re looking for easier than ever.

We’re also introducing Intelligent Answers, an AI-powered search feature that understands the intent behind your query and provides direct answers—so no more sifting through lengthy articles to find the information you need right now.

For example, the Workday Assistant feature helps workers understand their payslips more easily. They can get instant answers to questions such as, “Why was my pay lower this week?” or “How much did I pay in taxes last month?” This empowers employees to take control of their finances, understand pay, and plan confidently.

Along with Workday Assistant, we are also making many AI features available for mobile devices, such as automating forms—using AI OCR to scan and automatically populate fields from receipts into expenses—providing proactive alerts for deadlines, intelligent notifications, skills matching, and development recommendations.

We will continue to refine and expand our mobile AI capabilities as we move into the future. The Workday mobile product teams are evaluating and measuring data to understand what is next for mobile AI.

Security to protect mobile workers’ data.

Workday leverages industry-leading security practices and technologies to protect user data and privacy on the Workday mobile app. These include mobile OS device-level security, such as biometric authentication or PIN codes, encryption of data in travel and at rest, network access security, and no data stored on the device. Workday app developers adhere to the Secure Software Development Life Cycle (SSDLC) and DevSecOps accountability practices.

For additional information, refer to chapter 5 on Workday security.

Customers thrive on mobile.

Workday has been an overwhelming success for our frontline employees because of easy access to the mobile application.

McKee Foods Corporation

Navigating different systems and completing a long list of administrative duties was not only compromising productivity and efficiencies, but also staff morale. Around 90% of our retailers are now using the mobile app to access the information they need, and this really has made all the difference.

British Heart Foundation

Modernization at scale.

At any company, there’s a constant push to modernize systems that can no longer keep up with changes in business operations, strategic objectives, global financial regulations, and a flexible workforce, both remote and hybrid. AI is also quickly becoming a top driver of modernization efforts. It’s forcing the C-suite to rethink how people use IT systems to make them more efficient and productive—for example, by reducing the number of help tickets generated and completing ticket resolutions faster.

In this section, you’ll learn how Workday designs hubs to help people focus on their responsibilities and complete their tasks faster. We’ll also explore the unified experience layer, which enables external data and applications to be incorporated into the Workday UX, creating a more seamless workflow across the business. These capabilities lay the foundation for modernizing IT at scale.

Hubs: Creating centralized, role-based experiences.

Every employee has a job: A supply chain manager keeps the manufacturing plant at peak production, and an engineer creates the next consumer product hit. But these people also have other tasks on their to-do lists, such as managing their benefits, reviewing team members for promotions, and recruiting for new positions. All these routine tasks take time, thought, and energy from employees’ primary responsibilities. How can employees get the essentials done quickly to get back to their real work?

Workday offers a variety of prebuilt topic- and role-based hubs designed to provide quick access to relevant insights and streamline task completion. With Workday hubs, people can quickly finish tasks and return to productive work.

Figure 4-7. The manager insights hub provides access to hiring and staffing, team insights, time management, budget and resources, and performance insights.

The ecosystem of Workday-delivered hubs.

Workday hubs are designed to support a range of people within your organization, each with unique needs and ways of interacting with Workday. The suite of hubs supports personas such as managers, workers, HR professionals, financial professionals, students, and administrators and is designed to surface actionable insights and tasks to boost productivity. The hubs framework is available across both desktop and mobile platforms.

While hubs provide an excellent out-of-the-box experience, they are also highly flexible. You can customize them to meet your organization’s specific needs, incorporating insights and tasks that your organization prioritizes.

Hubs delivered by Workday.

Workers

Benefits and Pay Hub
Expenses Hub
Jobs Hub
Career Hub

Managers

Manager Insights Hub
Time and Scheduling Hub

HR Professionals

HR Partner Hub
Candidate Engagement Hub
Campus Engagement Hub
Global Payroll Hub
Job Architecture Hub (2025R1+)

Finance Professionals

Supplier Accounts Hub
Close and Consolidation Hub
Buyer Hub
Project Manager Hub
Supplemental Data Hub

Students

Academics Hub
Financials Hub

Administrators

Translations Hub
Student Award Reconciliation Hub
Adoption Planning Hub (2025R1)
Onboarding Planning Hub (2025R1)
System Admin Hub (2025R1)

Workers

Benefits and Pay Hub
Expenses Hub
Jobs Hub
Career Hub

Managers

Manager Insights Hub
Time and Scheduling Hub

HR Professionals

HR Partner Hub
Candidate Engagement Hub
Campus Engagement Hub
Global Payroll Hub
Job Architecture Hub (2025R1+)

Finance Professionals

Supplier Accounts Hub
Close and Consolidation Hub
Buyer Hub
Project Manager Hub
Supplemental Data Hub

Students

Academics Hub
Financials Hub

Administrators

Translations Hub
Student Award Reconciliation Hub
Adoption Planning Hub (2025R1)
Onboarding Planning Hub (2025R1)
System Admin Hub (2025R1)

Manager Insights Hub gives managers a comprehensive view of their team, including performance data, compensation, development plans, and open positions. It helps them manage their team effectively and make informed decisions.

Benefits and Pay Hub provides a single space where organizations can direct workers for all their needs in benefits and payroll. Workers can easily find the tools to view or change their pay and benefits selections.

Jobs Hub empowers employees to take control of their professional development by making it easier for them to explore internal opportunities, manage applications, and track progress in one location.

HR Partner Hub centralizes key information, tasks, and reports for workforce management to improve efficiency and free up HR partner time for strategic initiatives.

Supplier Accounts Hub is where accounts payable processors and managers can manage their work queues from a single space while effortlessly navigating to frequently used tasks and reports.

Close and Consolidation Hub is a workspace within the Workday Financial Management suite that streamlines and simplifies the financial close process. It provides a single location for accounting teams to manage all close-related tasks, access real-time data, and monitor the progress of the close.

Project Manager Hub provides a workspace where project managers can manage tasks and track progress across projects.

System Admin Hub enables admins to centralize configuration across the home page, navigation, hubs, and search to manage these elements more efficiently. It will also lay the groundwork for exposing usage metrics directly within your tenant, providing insights into how your employees interact with Workday.

Role-based approach delivers turnkey benefits.

By deploying these delivered hubs, Workday customers can create a more personalized and efficient experience for their employees—while improving productivity and streamlining key processes.

Increase efficiency by streamlining workflows and reducing the need to navigate to multiple applications.
Enhance productivity by enabling employees and managers to complete tasks and access information more quickly and easily.
Enable better decision-making with a comprehensive view of contextually relevant, up-to-date data.

Role-based hubs provide a more modern, intuitive, and consistent experience for all types of users. They are easy to enable, so employees can start using them immediately with minimal training.

What customers are saying about the hubs experience.

Across all five hubs we have enabled, hubs create centralized locations for our users that make reports and tasks more discoverable and delivered in a modern experience.

ACE Hardware

What sets hubs apart from other solutions is the user interface. It’s a lot cleaner and more eye-catching.

MGM Resorts

Manager insights and jobs hubs provide much more transparency around the state of a request—for example, create job requisition.

DraftKings

Future hub developments: Broadening the scope of what people can achieve directly within Workday.

Workday will continue to enhance the hubs with more content and capabilities. We want to enable additional configuration capabilities and visibility into user engagement with metrics to empower your organizations to design and optimize your hub experience. In addition, the suite of available hubs will evolve to include more hubs across workers, managers, HR professionals, finance professionals, students, and administrators.

Unified experience: Building a cohesive Workday environment.

The Workday unified experience empowers organizations to establish one source of truth for their HR and finance ecosystems, consolidating and simplifying the employee self-service experience. To enhance flexibility for integrating external systems and experiences with Workday, the platform provides various configuration and customization options across key areas, including the home page, global navigation, and hubs.

The suite of features is built to work cohesively to deliver an intuitive and holistic user experience. Workday empowers customers to configure and customize their platform to meet specific business needs. The solution combines the flexibility of existing features with brand-new capabilities that enable customers to create custom content across key Workday touchpoints, improving the employee experience. The unified experience optimizes how Workday administrators and IT teams invest in it.

Simple, streamlined self-service.

The unified experience provides employees with a secure starting point that integrates the system of record, task completion workflows, and user experience. This approach ensures that everyday self-service tasks and transactions are easily accessible across all touchpoints, including desktop and mobile. By deeply integrating features and focusing on a cohesive user experience, Workday ensures that all capabilities in the unified experience work seamlessly together.

Flexible investment options.

Workday offers a variety of unified experience features to meet all customer needs. Using low- and no-code solutions, customers can adopt configuration-based approaches that offer cost-effective methods of integrating external content and tasks within Workday. Our robust partner ecosystem complements these approaches. For those seeking advanced customization, Workday Extend and Built on Workday solutions enable the creation of a fully tailored unified experience.

Trusted and secure.

Workday helps customers maintain data integrity and enforce security policies that align with their risk tolerance and compliance requirements. Because Workday keeps data within the system of record, customers can trust that their sensitive information is safeguarded while they benefit from a unified and streamlined user experience.

Creating a one-stop shop for employees.

Customers can leverage Workday features such as the home page, global navigation, and hubs to consolidate all relevant links employees need to start and complete their HR and finance tasks.

Quick actions on the home page: We are introducing quick actions, a collection of links at the top of the home page that enables employees to access their most frequent and common destinations and tasks quickly. Administrators can configure these links to ensure the most relevant resources, within and outside Workday, are readily available for their workforce.

Enhanced global navigation: Within the global navigation experience, customers can configure sections and include links to destinations within and outside Workday. This feature simplifies how employees find and access all available resources.

Contextual links in hubs: Customers can surface additional links and actions within hubs, tailored to each hub’s specific context. This functionality further streamlines how employees find, navigate, and complete tasks.

Next up: Security.

In Chapter 5, we discuss the safeguards that keep data secure at Workday. Workday prioritizes the security and privacy of our customers’ data, and our security model enables us to deploy security at scale. Thus, improvements for one customer automatically benefit all customers.

+1-925-951-9000 +1-877-WORKDAY (+1-877-967-5329) Fax: +1-925-951-9001 workday.com

© 2025 Workday, Inc. All rights reserved. WORKDAY and the Workday logos are trademarks of Workday, Inc. registered in the United States and elsewhere. All other brand and product names are trademarks of their respective holders.

20250630-tech-strategy-ebook-content-refresh-and-foleon-migration-enus